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Washington Gas Cares: We’re Here to Help When You Need It the Most

Washington Gas understands the ongoing challenges that residential and business customers may face in paying their gas bills. We know that many are still facing financial impacts because of the pandemic and we are committed to helping you manage the challenges of paying your utility bill. Let us help you identify energy assistance options and/or a payment plan that fits your budget.

We’re here to help. But please don’t wait. The sooner you reach out to us, the sooner we can explore options and find a solution custom-tailored for you. Contact us at washingtogascares.com or via phone at 844 Wash Gas.

Check out the various energy assistance program options available to assist with managing your Washington Gas bill:

LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP): Through this program, the federal government distributes funds to the District of Columbia which, in turn, provides grants to qualified applicants to help them pay their energy bills. For assistance on LIHEAP, RES or a payment plan, call 844-WASHGAS and select option 2. Please note that wait times may be extended due to the higher call volume.

RESIDENTIAL ESSENTIAL SERVICE (RES): With this program, eligible households may qualify for a discount on a portion of the natural gas they use each month during the heating season from Nov. 1 to Apr. 30. To be eligible for the RES discount, customers must:

– Use natural gas as the main source for home heating.
– Be certified by the Department of Energy & Environment as eligible for LIHEAP.

WASHINGTON AREA FUEL FUND (WAFF): In 1983, Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help neighbors in need with their heating bills. Every winter people in our community face the difficult question of whether to give up heat in their homes to deal with temporary financial crises. The Salvation Army disburses these funds through its 12 offices located throughout the Washington area from January 1 – May 31. To determine your eligibility, please visit www.waffhelp.org.

There are many payment options available to assist with managing your Washington Gas bill:

Deferred Payment arrangements are available for up to 12-months, or 24-months for customers receiving energy assistance with no down payment required.

Budget Plan spreads the cost of winter heating over the entire year. We calculate your average monthly payment based on historical natural gas usage, adjusted for normal weather and projected gas costs.

Payment Extension Plan are available for residential customers only and allows for the extension of the payment due date.

Automated-Payment Plan allows you to sign-up to pay your bill automatically every month on your payment due date.

“Washington Gas is dedicated to the communities, families, neighbors and individuals we serve. It’s part of who we are and what the Washington Gas Cares initiative is all about — to lend a helping hand when customers can use it the most,” said Blue Jenkins. “Our team stands ready to support customers facing difficult decisions when paying their bills — we can identify the right energy assistance option and payment plan that fits a customer’s budget and schedule during a time of need. Customers can also contact us directly. We are here to help.”

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