Press Room

Washington Gas – Serving Our Customers

As the impact of the coronavirus (COVID-19) continues to be felt across the country and our community, Washington Gas is here to provide essential support and quality service during this unprecedented period. We thank you for your patience as we continue to work together through the challenges and stress we all face every day.

Our commitment to doing what it takes to keep the natural gas flowing for your daily needs remains firm at all times. As an essential service provider, we are still out in neighborhoods, whether responding to emergency calls 24 hours a day, 7 days a week, or performing critical maintenance and repairs.  

While on the job, our crews and contractors follow precautionary protocols such as wearing masks, Personal Protective Equipment (PPE), and practicing safe social distancing of at least 6 feet when performing work on location. We ask that you give our crews the space they need to work by maintaining safe social distancing as well.

In delivering gas safely—our number one priority—we takeevery step to ensure our infrastructure is maintained to improve system reliability and reduce environmental impacts, all while meeting or exceeding the highest standards of safety and quality to better serve our customers. With the vast majority of our customers home, we know that our essential work (including our pipeline replacement program) in your neighborhood can be disruptive. We will do all we can to minimize the impact.

Most of the infrastructure work we perform in your neighborhood does not require entry into the home and should not result in an interruption of service. When inside work is required, to protect our technicians, we ask that you let us know if anyone in your home is ill before we arrive.

We continue to stay connected with our customers to inform you of the latest information, provide access to resources and offer assistance. Please visit our Coronavirus Alert webpage at washingtongas.com for timely updates and developments.  

Disconnections Suspended and Late Fees Waived  

Washington Gas is suspending disconnections and waiving late fees on customer bills until we get past this crisis. These actions are automatically in place and do not need to be requested.

Walk-In Offices Closed

Please note that our Walk-in offices on H Street and in Anacostia will remain closed during this public health emergency.

Calling Us — Help Us to Serve You

Customer service remains a priority at Washington Gas, but the COVID-19 crisis is requiring us to make some adjustments. Customers may experience longer than normal hold times, so we askthat you only call us if absolutely necessary.

Emergency Calls – Available 24 hours a day/7 days a week

We remain available 24 hours a day, 7 days a week to respond to emergency calls. If you think you smell gas or are experiencing a natural gas-related emergency, please call 911 and then call us at 1-844-WASHGAS (844-927-4427).

Managing Your Account and Paying your Bill Online is Quick and Easy

Most billing-related inquiries can be managed online at www.washingtongas.com/ebill where you can easily pay your bill and access the latest information on your account and view the latest updates 24/7. We encourage all customers to sign up for our free, E-bill service, which is also accessible at www.eservice.washgas.com.

Additional Payment Options and Payment Assistance  

While disconnections are currently suspended, and late fees waived, we are aware that you may be concerned about the future and the possibility of a large bill. We offer several payment arrangements designed to meet your needs.

In-Person Payment Available at 7-Eleven  

You can make quick and easy cash payments at any local 7-Eleven store. There is no charge for this payment option.

 

Telephone Payment Option

By phone 844-WASHGAS (844-927-4427) using your checking account information or debit /credit card free of charge.

 

Payment Assistance

Through the Low-Income Home Energy Assistance Program (LIHEAP), the federal government distributes funds to the various states including the District of Columbia, who then gives grants to qualified applicants to help them pay their energy bills. Due to the COVID-19 pandemic, states were provided additional funds to the amount of $900M to provide payment assistance for qualified applicants.
Eligibility factors include household size
and total household income.

WAFF

Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help families in need pay their heating bills. Utility assistance is available regardless of the type of fuel used to heat a home. That means residents do not have to be customers to receive assistance and, in general, a family of four earning up to $75,050 could be eligible. Anyone seeking to receive funds from WAFF can fill out the application at http://salvationarmynca.org/gethelp/ through July 31.

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