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Comcast Confirms Commitment to Better Internet Service, Keeping Low-Income Families Connected

As schools suspend classes and companies encourage employees to work from home due to the coronavirus, Comcast has announced steps to help ensure people stay connected to the internet.

“During this extraordinary time, it is vital that as many Americans as possible stay connected to the internet — for education, work, and personal health reasons,” said Dave Watson, Comcast Cable CEO. “Our employees also live and work in virtually every community we serve, and we all share the same belief that it’s our Company’s responsibility to step up and help out.”

Over the next 60 days, Comcast will be taking the following steps and others to ensure better service:

• Xfinity WiFi Free for Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free — including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hot spots, and then launch a browser.
• Pausing Our Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.
• No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Comcast’s care teams will be available to offer flexible payment options and help find other solutions.
• Internet Essentials Free to New Customers: New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.

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