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Here to Help: Payment Assistance Options for Our Customers

Washington Gas is committed to helping our customers who are experiencing financial challenges in paying their gas bill. That’s why we have launched Washington Gas Cares, a program designed to connect customers with proven energy assistance programs and a variety of flexible payment plans. We will be there for our customers each and every day to support them and meet their essential energy needs. By bringing our solutions together, we are providing convenient access to all payment and energy assistance offerings in a single location – www.washingtongascares.com.

What’s more, our Washington Gas Cares team has been reaching out to customers proactively to help them find an option that makes the most sense depending on their circumstances. This proactive outreach is core to the Washington Gas Cares program. Our team is hard at work contacting customers by phone, automated messaging or email communication outreach to provide personal guidance and a better understanding of the status of a bill that is past due and how best to get it back on track. We are here to help guide you through multiple assistance options by simply visiting www.washingtongascares.com.

“Washington Gas is dedicated to the communities, families, neighbors and individuals we serve. It’s part of who we are and what the Washington Gas Cares initiative is all about ─ to lend a helping hand when customers can use it the most,” said Blue Jenkins. “Our team stands ready to support customers facing difficult decisions when paying their bills — we can identify the right energy assistance option and payment plan that fits a customer’s budget and schedule during a time of need. Customers can also contact us directly. We are here to help.”

Get Help

Customers can apply for payment assistance through several existing programs across Washington, D.C., Maryland and Virginia.

Customers can make a payment or choose among many payment arrangement plans using our self-service online option.

Give Help

Customers can aid those struggling to pay their bill through an act of kindness. For example, through our Gift of Warmth program, customers can help pay a gas bill for their friend, neighbor or fellow customers.

Customers can also donate to the Washington Area Fuel Fund. More than 35 years ago, Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help families in need pay their heating bills.

Washington Gas offers a number of payment plans to help you manage your account:

Deferred Payment Plan — all eligible customers who cannot pay the “past due bill amount” as well as the “current charges” on their gas bill can enter into a deferment/pay agreement/ or consent order at the request of the customer. Currently we are offering 12-month payment plans and in some cases up to 24 months with no down payment.

Budget Plan — spreads the cost of winter heating over the entire year. We calculate your average monthly payment based on historical natural gas usage, adjusted for normal weather and projected gas costs. Periodically, we review your account to confirm that our monthly estimate is on target.

Payment Extension Plan — (offered to residential customers only) can extend the due date for customers — typically individuals whose main source of income is a monthly government or pension check — who purchase gas from Washington Gas and receive their bills after the 10th of the month.

Automated Payment Plan — pay your gas bill automatically each month through the Automated Payment Plan (APPL). Washington Gas will continue to mail a statement each month, but, on the due date, the amount of the bill will be deducted electronically from your checking account.

eBill Automated-payment Plan — pay your bill automatically every month through the eBill Automated Payment Plan (EBAP). Washington Gas will continue to bill you each month, but, on your payment due date, the bill amount will be automatically deducted from your checking account — no check writing, postage or waiting in line

Prepare for Winter — Money and Energy Savings

As seasons change, customers may notice a fluctuation in their bill amounts because more energy from natural gas is being used to heat their homes. It is recommended that customers take simple steps (such as caulking, weather-stripping and insulating any openings where air may infiltrate) to help manage their home energy costs and stay safe, warm and energy-smart when temperatures begin to drop. The typical low-income home saves an average of 25 percent on energy consumption and saves an average of more than $275 annually in heating and cooling costs after weatherization services.

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