Business

Hotels Adapt Business Centers for Today’s Traveler

[USA Today]

Comfort Inns and Comfort Suites have recharge stations with traditional plugs and USB ports at every desk. (Photo: Choice Hotels International)
Comfort Inns and Comfort Suites have recharge stations with traditional plugs and USB ports at every desk. (Photo: Choice Hotels International)

Jeff Pearce rarely takes advantage of the hotel business center when he travels for work. When he does, it’s usually to print out a boarding pass.

Yet the Fayetteville, Ga., resident, who owns a water and wastewater service company, wouldn’t want to stay somewhere that didn’t have a business center.

“When I need something, I absolutely need it and do not want to have to go to Kinko’s,” says Pearce, a USA TODAY Road Warrior, a panel of frequent travelers who weigh in on travel topics.

The business center was once the only place where travelers could stay connected. Now travelers can stay connected anywhere and everywhere.

“I think the need fundamentally has diminished,” says Matthew Carroll, vice president of Global Brand Management for Marriott Hotels & Resorts. People are “traveling with their own technology, whether a laptop or tablet. Even the need to print a boarding pass is going away when you consider that with major airlines, you can check in with an app on a mobile device.”

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