As individuals, families and communities continue to feel the effects of the COVID-19 pandemic, Pepco has committed to not suspending service disconnections and waiving new late fees and reconnecting customers who were previously disconnected.
The policies will now be in place until at least July 1.
“We’re managing through difficult times with lots of uncertainty,” said Dave Velazquez, president and CEO of Pepco Holdings. “By continuing these policies to keep energy service on and prevent additional fees, we want to provide our customers with a little more certainty in their lives. We want to make sure our customers have power and to offer support to those who may be struggling to make ends meet as we move through this crisis together.”
Customers who may be challenged in paying their bill should contact Pepco Customer Care as soon as possible at 202-833-7500. As of May 15, the company has already established more than 1,445 customized payment arrangement plans helping customers manage the financial challenges of the pandemic. The company also has reconnected energy service for 345 customers where it was safe to do so.
Pepco will continue to work with customers to waive late payment fees, maintain energy service, discuss reconnections, and determine eligibility for assistance programs.
Pepco representatives can also discuss payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
In March, Pepco was among the first companies in the nation to suspend service disconnections and waive new late payment charges for all customers. The company expanded support shortly thereafter to reconnect customers who previously had their power disconnected. Customers who have had their electric service previously disconnected should contact the company at 202-833-7500 to begin the reconnection process.
More information about the company’s energy assistance programs can be found at pepco.com/energyassistance.