Community

Pepco Extends Pandemic Customer Bill and Service Support Programs Through July 1

As individuals, families and communities continue to feel the effects of the COVID-19 pandemic, Pepco has committed to not suspending service disconnections and waiving new late fees and reconnecting customers who were previously disconnected.

The policies will now be in place until at least July 1.

“We’re managing through difficult times with lots of uncertainty,” said Dave Velazquez, president and CEO of Pepco Holdings. “By continuing these policies to keep energy service on and prevent additional fees, we want to provide our customers with a little more certainty in their lives. We want to make sure our customers have power and to offer support to those who may be struggling to make ends meet as we move through this crisis together.”

Customers who may be challenged in paying their bill should contact Pepco Customer Care as soon as possible at 202-833-7500. As of May 15, the company has already established more than 1,445 customized payment arrangement plans helping customers manage the financial challenges of the pandemic. The company also has reconnected energy service for 345 customers where it was safe to do so.

Pepco will continue to work with customers to waive late payment fees, maintain energy service, discuss reconnections, and determine eligibility for assistance programs.

Pepco representatives can also discuss payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.

In March, Pepco was among the first companies in the nation to suspend service disconnections and waive new late payment charges for all customers. The company expanded support shortly thereafter to reconnect customers who previously had their power disconnected. Customers who have had their electric service previously disconnected should contact the company at 202-833-7500 to begin the reconnection process.

More information about the company’s energy assistance programs can be found at pepco.com/energyassistance.

Tags
Show More

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *


By submitting this form, you are consenting to receive marketing emails from: Washington Informer Newspaper, 3117 Martin Luther King Jr. Ave SE, Washington, DC, 20032, http://www.washingtoninformer.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact

Back to top button

My News Matters to me - Washington Informer Donations

Be a Part of The Washington Informer Legacy

A donation of your choice empowers our journalists to continue the work to better inform, educate and empower you through technology and resources that you use.

Click Here Today to Support Black Press and be a part of the Legacy!

Subscribe today for free and be the first to have news and information delivered directly to your inbox.


By submitting this form, you are consenting to receive marketing emails from: Washington Informer Newspaper, 3117 Martin Luther King Jr. Ave SE, Washington, DC, 20032, http://www.washingtoninformer.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact
Close

Adblock Detected

Please consider supporting us by disabling your ad blocker