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Pepco Offers Programs, Assistance to Customers Behind on Bills

Pepco customers struggling to pay their bills due to the coronavirus pandemic are reminded of programs and assistance the company has made available to them.

The utility company said it recognizes the ongoing financial burden for many and is committed to working with customers individually via payment arrangements and enrollment in energy-saving programs to help get accounts back on track.

The most important step for customers who are behind on their bill is to call 202-833-7500 or go to pepco.com/help as soon as possible, Pepco said.

Meanwhile, millions of dollars in energy assistance remains available for customers, such as grants in varying amounts — based on a household’s income size, type of fuel and type of dwelling — that are not required to be paid back.

Maryland residents can call the state Department of Human Services’ Office of Home Energy Programs at 1-800-332-6347, while those in D.C. can apply for assistance through the Department of Energy and the Environment website or by calling 311.

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