Press Room

Washington Gas – Assistance to Our Customers Continues During the COVID-19 Pandemic

As the country continues to navigate the coronavirus (COVID-19) pandemic, at Washington Gas, we recognize the impact the public health crisis is presenting to our customers, neighbors and community. During these challenging times, we want to assure you that we are there for you every step of the way to provide support and remove any added stress that comes with this uncertainty.

As an essential service provider, our work continues so that you can use natural gas as an energy source for your daily needs. That means we continue to perform essential system maintenance and construction in the community where needed. Our crews practice precautionary safety protocols such as safe social distancing of at least 6 feet when conducting work onsite.

We commit to maintaining the highest standard of safety, so we can deliver energy reliably to you at all times. We appreciate your patience and cooperation as we work through this, together.

We’ve called the DC region home since our founding more than 171 years ago and have been here through the good and the bad. We are dedicated to continuing to provide support, assistance and reliable service as we face this unprecedented time, all while looking out for each other. Together we stand to emerge even stronger.  

Important reminders and information for our customers

Disconnections Suspended and Late Fees Waived

Washington Gas is suspending disconnections and waiving late fees on customer bills until we get past this crisis. These actions are automatically in place and do not need to be requested.

Walk-In Offices Closed

Please note that our Walk-in offices on H Street and in Anacostia will remain closed during this public health emergency.

Calling Us — Help Us to Serve You

Customer service remains a priority at Washington Gas, but the COVID-19 crisis is requiring us to make some adjustments. Customers may experience longer than normal hold times, so we ask that you only call us if absolutely necessary.

In addition, we are currently prioritizing our service orders and focusing on: responding to emergency calls and service turn-on requests. We are deferring routine service visits at this time.

Emergency Calls – Available 24 hours a day/7 days a week

We remain available 24 hours a day, 7 days a week to respond to emergency calls. If you think you smell gas or are experiencing a natural gas-related emergency, please call 911 and then call us at 1-844-WASHGAS (927-4427).

Managing Your Account and Paying your Bill Online is Quick and Easy

Most billing-related inquiries can be managed online at www.washingtongas.com/ebill where you can easily pay your bill and access the latest information on your account and view the latest updates 24/7. We encourage all customers to sign up for our free, E-bill service, which is also accessible at www.eservice.washgas.com.

Additional Payment Options and Payment Assistance  

While disconnections are currently suspended and late fees waived, we are aware that you may be concerned about the future and the possibility of a large bill. We offer several payment arrangements designed to meet your needs.

In-Person Payment Available at 7-Eleven

You can make quick and easy cash payments at any local 7-Eleven store. There is no charge for this payment option.
Telephone Payment Option
By phone 844-WASHGAS (844-927-4427) using your checking account information or debit /credit card free of charge.
Payment Assistance
If you or someone you know reside in the District of Columbia and are having difficulty paying a natural gas bill, please contact the Department of Energy & Environment (DOEE) at 311 or online to determine eligibility for the following programs.
Although eligibility for most programs depends on household size and total household income, other factors may apply depending on the program. If you reside in Prince George’s County and require assistance paying your natural gas bill, please call the Prince George’s County Department of Social Services at 301-909-7000.
WAFF
Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help families in need pay their heating bills. Utility assistance is available regardless of the type of fuel used to heat a home. That means residents do not have to be customers to receive assistance and, in general, a family of four earning up to $75,050 could be eligible. Anyone seeking to receive funds from WAFF can fill out the application at http://salvationarmynca.org/gethelp/ through May 31.

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