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Washington Gas Cares: Let Us Help You When You Need It the Most

At Washington Gas, we understand the ongoing challenges that residential and business customers may be facing when it comes time to pay their gas bill. Many of our customers continue to experience financial hardship as a result of the pandemic. We are available to assist you every step of the way and provide support to meet your essential energy needs. Our team is prepared to help you manage the challenges of paying your utility bill and we stand ready to work with you to identify energy assistance options or a payment plan that fits your budget.

We encourage you to act now. The sooner you reach out to us, the sooner we can explore options and find a solution custom-tailored for you.

Don’t wait. Check out the various energy assistance program options available to assist with managing your Washington Gas bill:

o STAY DC: This program provides financial assistance to Washington D.C. residents who are unable to pay rent and/or utilities due to the COVID-19 pandemic. Visit stay.dc.govor call 833-4-STAYDC from 7:00 a.m. to 7:00 p.m., Monday through Friday. Apply now to get the help you need to recover and get through this. Through STAY DC, the District will:
Pay unpaid rent going back to April 1, 2020;
Pay forward rent, up to 3 months at a time;
Pay for water, gas, and electricity expenses on your behalf, and
Provide extended housing support for up to 18 months, per tenant.

o LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP): Through this program, the federal government distributes funds to the District of Columbia which, in turn, provides grants to qualified applicants to help them pay their energy bills. For assistance on LIHEAP, RES or a payment plan, call 844-WASHGAS and select option 2. Please note that wait times may be extended due to the higher call volume.

o RESIDENTIAL ESSENTIAL SERVICE (RES): With this program, eligible households may qualify for a discount on a portion of the natural gas they use each month during the heating season from Nov. 1 to Apr. 30. To be eligible for the RES discount, customers must:
Use natural gas as the main source for home heating; and
Be certified by the Department of Energy & Environment as eligible for LIHEAP.

There are many payment options available to assist with managing your Washington Gas bill:

o Deferred Payment arrangements are available for up to 12-months, or 24-months for customers receiving energy assistance with no down payment required.

o Budget Plan spreads the cost of winter heating over the entire year. We calculate your average monthly payment based on historical natural gas usage, adjusted for normal weather and projected gas costs.

o Payment Extension Plan are available for residential customers only and allows for the extension of the payment due date.

o Automated-Payment Plan allows you to sign-up to pay your bill automatically every month on your payment due date.

Prepare for Summer – Money and Energy Savings

As seasons change, customers may notice a fluctuation in their bill amounts. It is recommended that customers take simple steps such as:

o Setting your thermostat to 78°F in the summer.
o Hanging up window treatments that block sunlight and prevent heat from entering through your windows.
o Replacing your air/furnace filter regularly.
o Changing your light bulbs to LEDs.
o Caulk, weather-strip and insulate openings where you think air may infiltrate your home.

Stay safe, cool and energy-smart when temperatures begin to rise. Following these steps may help manage your home energy costs. The typical home saves an average of 25 percent on energy consumption and saves an average of more than $275 annually in heating and cooling costs after weatherization services.

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