Courtesy of Washington Gas Light Company
**FILE** Courtesy of Washington Gas Light Company

Washington Gas is committed to supporting our customers who are experiencing financial challenges and have trouble paying their gas bill. We are here to help. Our Washington Gas Cares program is designed to connect customers with several energy assistance programs and a variety of flexible payment plans. Our team is prepared to help you manage the challenges of paying your utility bill and we stand ready to connect you with an energy assistance option or a payment plan that fits your budget — simply visit

“Washington Gas is dedicated to the communities, families, neighbors and individuals we serve. It’s part of who we are and what the Washington Gas Cares initiative is all about ─ to lend a helping hand when customers can use it the most,” said Blue Jenkins. “Our team stands ready to support customers facing difficult decisions when paying their bills. We can identify the right energy assistance option and payment plan that fits a customer’s budget and schedule during a time of need. Customers can also contact us directly. Let us help you today.”

The sooner you reach out to us, the sooner we can explore options and find a solution best suited for you.

Get Help

LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP): The federal government distributes funds to the District of Columbia which, in turn, provides grants to qualified applicants to help them pay their energy bills. For assistance on LIHEAP, RES or a payment plan, call 844-WASHGAS and select option 2. Please note that wait times may be extended due to the higher call volume.

WASHINGTON AREA FUEL FUND (WAFF): Founded by Washington Gas and administered by The Salvation Army, WAFF has traditionally paid for all types of fuel to heat families’ homes during the winter season. Washington Gas pays the administrative fees of the fund so 100 percent of WAFF contributions go to those who need assistance. All WAFF assistance is available annually between January 1 and May 31. If you need assistance, visit to receive details on the location and phone number for the office in your area.

RESIDENTIAL ESSENTIAL SERVICE (RES): Eligible households may qualify for a discount on a portion of the natural gas they use each month during the heating season from Nov. 1 to Apr. 30. To be eligible for the RES discount, customers must:
Use natural gas as the main source for home heating; and
Be certified by the Department of Energy & Environment as eligible for LIHEAP.

Give Help

Customers can provide aid to those struggling to pay their bill through an act of kindness. For example, our Gift of Warmth program allows customers to help pay a gas bill for their friend, neighbor or fellow customers.

Customers can also donate to the Washington Area Fuel Fund. More than 35 years ago, Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help families in need pay their heating bills.

There are many payment options available to assist with managing your Washington Gas bill:

Deferred Payment arrangements are available for up to 12 months, or 24 months for customers receiving energy assistance with no down payment required.

Budget Plan spreads the cost of winter heating over the entire year. We calculate your average monthly payment based on historical natural gas usage, adjusted for normal weather and projected gas costs.

Payment Extension Plans are available for residential customers only and allows for the extension of the payment due date.

Automated-Payment Plan allows you to sign up to pay your bill automatically every month on your payment due date.

Ways to Pay

Online – Log in to our eService Center,, to view or pay your current gas bill quickly and securely.

Phone – To pay your bill with your personal checking account, credit card or debit card, call 844-WASHGAS (844-927-4427).

7-Eleven – Make quick and easy cash payments at any local 7-Eleven store by using the bar code located on the back of your Washington Gas bill.

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