Courtesy of

At Washington Gas, we recognize the stress and strain that the novel coronavirus (COVID-19) pandemic is presenting to our community and to our country. All of us are feeling the impact of this unprecedented public health situation. During these challenging times, we want to remove any added stress that comes with this uncertainty.

We appreciate your patience and cooperation as we work to provide the best possible service during this evolving public health emergency. We will continue to be there for you, providing the natural gas service you rely on every day.

Thank you for being a valued customer of Washington Gas. Together, we will make it through this crisis.

Important Information for Customers

Disconnections Suspended and Late Fees Waived

Washington Gas is suspending disconnections and waiving late fees on customer bills until we get past this crisis. These actions are automatically in place and do not need to be requested.

Walk-In Offices Closed

Please note that our walk-in offices on H Street and in Anacostia will remain closed during this public health emergency.

Calling Us — Help Us to Serve You

Customer service remains a priority at Washington Gas, but the COVID-19 crisis is requiring us to make some adjustments. Customers may experience longer than normal hold times, so we ask that you only call us if absolutely necessary.

In addition, we are limiting customer service calls to two areas at this time: responding to emergency calls and service turn-on requests. We are deferring routine service visits at this time.

Emergency Calls – Available 24 Hours a day/7 Days a Week

We remain available 24 hours a day, 7 days a week to respond to emergency calls. If you think you smell gas or are experiencing a natural gas-related emergency, please call 911 and then call us at 1-844-WASHGAS (927-4427).

Managing Your Account and Paying Your Bill Online is Quick and Easy

Most billing-related inquiries can be managed online through at where you can easily pay your bill and access the latest information on your account and view the latest updates 24/7. We encourage all customers to sign up for our free, E-bill service, which is also accessible at

Additional Payment Options and Payment Assistance

While disconnections are currently suspended and late fees waived, we are aware that you are concerned about the future and the possibility of a large bill. We offer several payment arrangements designed to meet your needs.

In-Person Payment Available at 7-Eleven

You can also make quick and easy cash payments at any local 7-Eleven store. There is no charge for this payment option.

Telephone Payment Option

By phone 844-WASHGAS (844-927-4427) using your checking account information or debit /credit card free of charge.

Payment Assistance

If you or someone you know reside in the District of Columbia is having difficulty paying a natural gas bill, please contact the

Although eligibility for most programs depends on household size and total household income, other factors may apply depending on the program. If you reside in Prince George’s County and require assistance paying your natural gas bill, please call the Prince George’s County Department of Social Services at 301-909-7000.


Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help families in need pay their heating bills. Utility assistance is available regardless of the type of fuel used to heat a home. That means residents do not have to be customers to receive assistance and, in general, a family of four earning up to $75,050 could be eligible. Anyone seeking to receive funds from WAFF can fill out the application at

WI Guest Author

This correspondent is a guest contributor to The Washington Informer.

Leave a comment

Your email address will not be published. Required fields are marked *