As the impact of the coronavirus (COVID-19) continues to be felt across the country and our community, Washington Gas is here to provide essential support and quality service during this unprecedented period. We thank you for your patience as we continue to work together through these challenging times.
Our commitment to doing what it takes to keep the natural gas flowing for your daily needs remains firm at all times. As an essential service provider, we are still out in neighborhoods, whether responding to emergency calls 24 hours a day, 7 days a week, or performing critical maintenance and repairs.
While on the job, our crews and contractors follow precautionary protocols such as wearing masks, Personal Protective Equipment (PPE), and practicing safe social distancing of at least 6 feet when performing work on location. We ask that you give our crews the space they need to work by maintaining safe social distancing as well.
In delivering gas safely — our number one priority — we take every step to ensure our infrastructure is maintained to improve system reliability and reduce environmental impacts, all while meeting or exceeding the highest standards of safety and quality to better serve our customers. With the vast majority of our customers home, we know that our essential work (including our pipeline replacement program – Project Pipes) in your neighborhood can be disruptive. We will do all we can to minimize the impact.
Most of the infrastructure work we perform in your neighborhood does not require entry into the home and should not result in an interruption of service. When inside work is required, to protect our technicians, we ask that you let us know if anyone in your home is ill before we arrive.
We continue to stay connected with our customers to inform you of the latest information, provide access to resources and offer assistance. Please visit our Coronavirus Alert webpage at washingtongas.com for timely updates and developments.
Disconnections Suspended and Late Fees Waived
Washington Gas continues to suspend disconnections and waive late fees on customer bills until we get past this crisis. These actions are automatically in place and do not need to be requested.
Walk-In Offices Closed
Our Walk-In offices remain closed to the public for the safety of our customers and our employees. We continue to monitor all regional emergency orders and will adjust as needed.
Calling Us — Help Us to Serve You
While customer service remains a priority, hold times are longer than we would like. Keep in mind, most billing-related inquiries can be managed online at https://www.washingtongas.com/my-account/account-services-support/billing. There you can easily pay your bill as well as access and view up to date account information 24 hours a day, 7 days a week.
Emergency Calls – Available 24 hours a day/7 days a week
We remain available 24 hours a day, 7 days a week to respond to emergency calls. If you think you smell gas or are experiencing a natural gas-related emergency, please call 911 and then call us at 1-844-WASHGAS (844-927-4427).
Managing Your Account and Paying your Bill Online is Quick and Easy
Most billing-related inquiries can be managed online at www.washingtongas.com/ebill where you can easily pay your bill and access the latest information on your account and view the latest updates 24/7. We encourage all customers to sign up for our free, E-bill service, which is also accessible at www.eservice.washgas.com.
Additional Payment Options and Payment Assistance
While disconnections are currently suspended, and late fees waived, we are aware that you may be concerned about the future and the possibility of a large bill. We offer several payment arrangements designed to meet your needs.
In-Person Payment Available at 7-Eleven
You can make quick and easy cash payments at any local 7-Eleven store. There is no charge for this payment option.
Telephone Payment Option
By phone 844-WASHGAS (844-927-4427) using your checking account information or debit /credit card free of charge.
Through the Low-Income Home Energy Assistance Program (LIHEAP), the federal government distributes funds to the various states including the District of Columbia, who then gives grants to qualified applicants to help them pay their energy bills. Due to the COVID-19 pandemic, states were provided additional funds to the amount of $900M to provide payment assistance for qualified applicants. Eligibility factors include household size and total household income. Visit us at www.washingtongas.com/LIHEAP for more information.